Research and Analytics
Transform your Customer Contact
CIPFA’s new Digital Transformation Analytics service supersedes our popular Customer Contact Benchmarking exercise, to reflect that the objective is to drive transformation and improve quality and efficiency as well as benchmark against your peers.
Delivered in partnership with sector and change management experts RedQuadrant, this new service has been specifically designed for anyone in a local authority with responsibility for transforming contact. Whether you are a chief executive, chief information officer, chief financial officer, responsible for business transformation, a contact manager, customer services manager or IT manager, Digital Transformation Analytics offers you a unique means of:
Digital Transformation Analytics is based upon two separate but complimentary streams:
Find out more about this exciting new service by visiting our website.
CIPFAstats Current Datasets
Please click Historical Data to access those publications that are no longer part of the CIPFAstats survey range. These are available to full internet subscribers only